Breaking News

Customer Service Assistant - New South Wales


In this position you are the ‘face’ of the Bernardi Group. A Customer Services Assistant, must provide our valued customers, the very best possible service by delivering polite and friendly customer service at all times and assisting with their questions or queries as required. Efficiency and accuracy is critical. A key aspect of this role is the ability to work as a member of a team.

In this role you will be Responsible for:

Strong culture of safety at all times including the correct use of carton cutter, ladders & trolleys

Undertake the departments procedures as per the Bernardi Group standard

Effective communication at all times

Provide customer service to our valued clients, efficiently and accurately.

Operate and balance cash register

Stock, replenish and rotate customer service shelves and displays as/if required

Assist with product selection as/if required

Cleaning duties

Other duties as required


Well presented

Professional and Excellent communication skills with an extrovert persona

Customer service focused

Understanding of supermarket best practice

Enthusiasm to work within a team environment and the enjoyment of connecting with people.


Recent relevant work experience

Demonstrated understanding and willingness to provide excellence in customer service

Demonstrated attention to detail

Cash handling experience including balancing of cash register

Good numeracy skills

Willingness to complete Certificate II in Retail (Desirable)

Responsible Service of Alcohol (if over 18 years of age only)


We are a dynamic family owned company operating independent supermarkets in the Central West and Riverina areas of New South Wales. With a focus on fresh food, our vision is to deliver an exceptional shopping experience for our customers through quality produce, everyday lower prices and by supporting local growers and businesses.

The Bernardi Group have been providing local residents of Country NSW with an independent grocery alternative since 1969, with the first store operating as a fruit market. Bernardi's now operate large format supermarkets and employ over 500 people in the Central west and Riverina.


We are not currently asking for a resume from you. Simply complete your work history & education information on the application page. You are welcome to include any certificates or licences in the education section to assist us in assessing your suitability for this role. Shortlisted applicants may be requested to submit a resume at a later date.